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Delivery & Returns

 Delivery & Returns

 

Next day delivery

Order your item before 3pm and your order will be delivered the next day.

(During holiday seasons the delivery might take a bit longer than usual)

If you did not receive your order or you have any questions you can contact us at info@followinglucy.com.

 

Cancel your order

You can cancel your order if it has not yet dispatched from our warehouse. Please contact us at info@followinglucy.com.

Follow your order

You will receive a track & trace number if you have not received a track & trace number contact us at info@followinglucy.com and we will make sure to send your track & trace number right away.

 

Return your order

If you would like to return a order you can do this in between 14 days and you can re-use the package you have received from us. Any shipping charges that may apply on returns or exchanges will not be refunded. Did you contact customer service about a complaint or do you need to exchange or return an item due to a mistake on our side? then please contact info@followinglucy.com and we will send a return label to your mail.

 

My package got lost, what now?

Please contact info@followinglucy.com and we will start a search for your package with our courier. It can take a few days to get a response about the status of your package.